FAQs

  • Reformer class: Drink bottle and grip socks! We sell grip socks in studio for purchase ($19) if needed.

    Mat: Drink bottle and full length towel. We have towels to hire for $3 if needed.

  • Yes, all of our Memberships and Class Packs are able to be used across both locations.


  • Kapiti: 55 Maclean Street, Paraparaumu Beach

    CBD: Level 165 Lambton Quay, Wellington

  • If you need to cancel a class, please do so through the online booking system at least 12 hours before the scheduled start time. Cancellations made by phone, email, social media, or other methods will not be accepted. You can cancel your booking via the Momence app or online portal under the "Bookings" section.

    Cancellation Policy:

    • Early Cancel: Cancel at least 12 hours before the class start time to avoid forfeiting the session.

    • Late Cancel: Cancellations made within 12 hours of the class start time will result in forfeiting the session.

    • No Show: If you do not attend a class you’ve booked, the session will be forfeited.

  • Hot Mat Pilates: No, you are not able to attend these classes whilst pregnant.

    Non heated Mat & Reformer: If you have consulted with your Midwife and/or Doctor and received clearance to practice Pilates during your pregnancy, and you have prior experience with this form of exercise, you are welcome to attend our Beginner classes. We also offer Parents & Bubs classes for when you are postpartum. Please ensure you advise the instructor that you are pregnant prior to the class starting.

  • Soul Kapiti: Toilet only, no shower.

    Soul CBD: 5x toilets and 5x shower.

  • No, unfortunately, we do not have a designated area for children in the studio. Only clients participating in class are permitted during sessions

  • Soul Kapiti: Yes, there is plenty of free parking available nearby, although spaces are not dedicated specifically to Soul. The area has multiple public car parks and street parking within a short walk of the studio.

    Soul CBD: Yes. parking is city parking. there are nearby street parks and paid parking buildings in the surrounding area.